Education & Career Trends: March 7, 2023
Curated by the Knowledge Team of ICS Career GPS
- Excerpts are taken from an article published on analyticsinsight.net
The IT sector, also known as the information technology sector, is a broad industry that encompasses the development, design, implementation, and maintenance of computer systems, software, hardware, and networks. It includes a wide range of activities and services, such as computer programming, web development, database management, network administration, cybersecurity, cloud computing, and IT consulting.
The IT sector has become an essential part of modern life, as technology plays a crucial role in many aspects of business, communication, education, entertainment, and daily life. It has revolutionized the way we live, works, and interact with each other, and it continues to evolve at a rapid pace, with new innovations and advancements emerging regularly.
The world continues to become easier as AI and ChatGPT evolve. Let’s examine the ideal application for it in the IT sector. The top 10 uses for ChatGPT in IT sectors are:
1. Email responses
The customer experience relies on time. According to Forrester Research, 77% of customers believe that time is the most crucial component of a fulfilling user experience. IT support employees may utilise ChatGPT to swiftly respond to emails from customers.
2. Knowledge base articles
Knowledge base articles form the foundation of self-service. By giving solutions to commonly asked questions, they decrease the number of tickets that are submitted to level 1 of IT support and save the effort of the employees.
3. To generate call scripts
Moreover, ChatGPT may be used to write call scripts for IT support. The prompt can be typed and used as a template. You can then edit and modify it as per your requirement.
4. To create SOPs
Create Standard Operating Procedures (SOPs) using ChatGPT as a guide to help staff members achieve consistency, reduce mistakes, and boost customer service team productivity. SOPs will inform staff members on how to carry out common or specialised activities.
5. Creating a disaster recovery plan
Every business is susceptible to disruptive occurrences. For instance, delivery delays could be brought on by technological issues. Unpreparedness will open the door to a surge of angry and dissatisfied clients. The first line of defence in such cases is IT support. To cope with disruptive occurrences, you must create a disaster recovery plan that outlines the different scenarios, procedures, and steps required to resolve the crisis. ChatGPT can be used to give it structure.
6. For ideas on troubleshooting
Troubleshooting is a further area where ChatGPT may be used by IT support. In addition to employing troubleshooting tools to address network issues, you want to produce a troubleshooting guide that provides thorough guidance on how to solve a problem.
7. Supporting essay drafts
ChatGPT can write essays on a range of subjects, even the most challenging ones. If you’re going to do this, it’s best to only use the produced data as a starting point. Moreover, be careful to fact-check anything it generates.
8. For text-data extraction
Another fantastic aspect of ChatGPT is its capacity to extract data from a text string. To accomplish this, copy the faulty text and paste it into a new window. Then, tell the window to extract the needed data and in what format to do so.
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(Disclaimer: The opinions expressed in the article mentioned above are those of the author(s). They do not purport to reflect the opinions or views of ICS Career GPS or its staff.)
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