Education & Career Trends: March 10, 2023
Curated by the Knowledge Team of ICS Career GPS
- Excerpts are taken from an article published on analyticsinght.net
Another industry seeing significant transformation is the travel industry. The sector is adopting new technology to enhance client interactions and reduce business procedures. Technology advancements are hastening the transition of the travel industry as well. The tourist industry is getting increasingly automated, which increases its efficiency and personalisation.
Mechanisation is bringing a significant change in a number of sectors through improving equipment and changing how we travel. The newest AI development, ChatGPT, is ushering in a new era of automation right now. Since ChatGPT can manage a variety of tasks, including chats and several other apps, it may be simply implemented to take automation to new heights.
Let’s examine some of the ways that automation is expected to impact the tourism industry in 2023.
Booking
Travel scheduling systems that can recommend the best deals on flights and lodging as well as tailor travel arrangements are being developed using artificial intelligence and machine learning algorithms.
Fraud Detection
Artificial intelligence and machine learning may also be used to spot and prevent fraud. Big data sets are used to train algorithms to spot fraud-indicating trends such as irregularities in travel bookings, payments, or customer behaviour.
Language Translation
With the worldwide expansion in cross-border travel, automation technologies such as AI-powered language translation are increasingly crucial for travel firms and online platforms servicing clients from diverse nations.
Chatbots and Virtual Assistants
Chatbots and virtual assistants are widely utilised in the sector to offer round-the-clock customer support, respond to frequently asked questions, and help with the reservation process. They also assist with post-booking duties like changing or cancelling reservations. Customers benefit from this ease, and it also frees up human customer service agents to handle trickier questions.
Transportation and Supply Chain
Another key aspect of the travel company where automation is making a difference is the supply chain and logistics administration. Automation optimises routes, manages supplies, and even anticipates demand. This aids travel firms in cutting expenditures and enhancing efficiency.
Hospitality
To reduce labour costs and boost efficiency, the hotel industry has started to deploy robots for housekeeping, cleaning, and deliveries. Several of the world’s most recognised hotel firms utilise robots for room service and room management, such as monitoring the lights and climate. Robots are also lowering visitor wait times by speeding up the check-in and check-out processes. These are just a few examples of how robotic automation makes front desk and staff management possible.
Rental Car Industry
Automation is streamlining the leasing process. For quicker check-in and check-out, the rental car industry now offers self-service kiosks and smartphone applications. Another two ways automation is helping rental car companies with fleet management are automated vehicle maintenance systems and GPS tracking.
Cruise Industry
Automation is improving ship productivity and safety in areas like tracking, propulsion, freight management, and others.
Rail Industry
Automation has significantly enhanced many aspects of this sector, including train management, maintenance, passenger information systems, ticketing and fee collecting, train dispatch systems, safety systems, and many others.
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(Disclaimer: The opinions expressed in the article mentioned above are those of the author(s). They do not purport to reflect the opinions or views of ICS Career GPS or its staff.)
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